Terms & Conditions

Last updated: 23rd June 2026

  1. About us and these terms

This website is operated by Fast Forward Projects Limited, trading as Woodpecker Gifts ("we", "us", "our").

• Company registration number: 4853846 • Registered office: 5 Batcheldor Gardens, Bromham, Beds, MK43 8SP, United Kingdom • Contact: john@woodpeckergifts.co.uk

These terms apply to your use of this website and to any order you place with us. By placing an order, you agree to these terms. Please read them alongside our Privacy & Cookie Policy.

  1. Our products

We make handmade, laser-cut wooden gifts, including illuminated mood lights and decorative pieces, produced in batches.

Because our products are handmade, slight variations in wood grain, colour and finish are normal and are part of their character — they are not faults. Product photographs and on-screen colours are as accurate as we can make them, but the exact appearance may vary slightly depending on your screen.

  1. Ordering and how a contract is formed

You must be at least 18 years old to place an order.

When you place an order, you are making an offer to buy. A contract is formed only when we send you an order confirmation or dispatch your item. We may decline or cancel an order — for example, if an item is out of stock or there has been a genuine pricing error — and if we do, we will refund any payment you have made.

  1. Availability, stock and our waitlist

Our products are made in batches and sold while stocks last. Current availability is shown when you order.

If an item is out of stock, you can register your interest so we can let you know when new stock becomes available. We contact registered customers in good faith, in the order they registered, when fresh stock is produced. Registering your interest does not reserve stock, guarantee availability, or fix a price.

  1. Prices and payment

Prices are shown in pounds sterling (GBP) on each product page. We are not VAT registered, so no VAT is added to your order.

Payment is taken through PayPal at checkout, and your order is processed once payment is confirmed. We take care to price products correctly; if we discover an obvious error before dispatch, we will contact you before going ahead.

  1. Delivery

We currently deliver to the United Kingdom only.

Delivery is by Evri tracked, at a flat rate of £5 per order. Orders typically arrive in approximately 3–5 days from the date of order. Delivery times are estimates, not guarantees.

Risk in the goods passes to you on delivery. Ownership of the goods passes to you once we have received payment in full.

  1. Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving it, without giving a reason.

• To cancel, email us at john@woodpeckergifts.co.uk within that 14-day period. • Return the item to us unused and in its original condition within 14 days of telling us you wish to cancel. • You are responsible for the cost of return postage. We recommend using a tracked service, as the item remains your responsibility until it reaches us. • We will refund you within 14 days of receiving the item back (or your proof of return), including the standard delivery cost you originally paid, using your original payment method.

  1. Faulty or damaged items

If your order arrives damaged or faulty, please email us at john@woodpeckergifts.co.uk within 48 hours, with a photo, so we can put it right quickly. (Reporting promptly helps us, but it does not affect your legal rights.)

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement or refund.

In addition to your legal rights, we guarantee our products for 12 months from delivery against manufacturing faults, such as LED or wiring failure or the failure of glued joints, under normal domestic use. This guarantee does not cover normal wear and tear, accidental damage or misuse.

  1. Returns process

To start a return, email us at john@woodpeckergifts.co.uk and we will give you return instructions. Please return items in their original condition, and in their original packaging where possible.

  1. Care and use

Our products are decorative homeware containing battery-powered LED lighting. Please keep them away from water and excessive heat, and follow any care guidance supplied with your item.

  1. Our liability

We do not exclude or limit our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer.

Otherwise, we are not responsible for losses that were not foreseeable, or for losses arising from misuse of our products.

  1. Events outside our control

We are not liable for any delay or failure to perform caused by events beyond our reasonable control. If such an event occurs, we will let you know, and the time for us to perform will be extended.

  1. Your information

We handle your personal information in accordance with our Privacy & Cookie Policy.

  1. Intellectual property

The content of this website, including text, images and our branding, belongs to us or our licensors and may not be copied or used without our permission.

  1. Complaints and governing law

If you have any questions or a complaint, please contact us at john@woodpeckergifts.co.uk and we will do our best to resolve it.

These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.

  1. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one in force at the time you placed it.

  1. Contact us

Fast Forward Projects Limited, trading as Woodpecker Gifts 5 Batcheldor Gardens, Bromham, Beds, MK43 8SP, United Kingdom john@woodpeckergifts.co.uk